They love us, they do, they really do-di-do

We continually monitor our performance to ensure we're meeting the very high standards our customers expect from us. We consistently answer 95% of calls to the telephonists within 20 seconds, provide a high level of care in responding to our customers' needs and offer excellent value for money. 

If you have any comments on our performance - good or bad, please tell us. You can complete our Feedback Form or Email Us or call us on 0800 845 6600.  We'll put our hands up when we (or one of our trade partners) have done something wrong, and we'll put it right to your complete satisfaction. Of course, it's also nice if you've got something good to say too. We're only human after all!

November 2017

Ralph - in Peterborough

 Quality of Service

  Responsiveness

 Value for money

"You can give my full name if you like, I love the service and speak to your telephonists every day."

 Doreen - from Teignmouth

 Quality of Service

 Responsiveness

  Value for money

"The telephonists are charming, it's like talking to an old friend."

 Terry - lives in Torquay

 Quality of Service

 Responsiveness

 Value for money

"I travel a lot to see my wife who lives in a care home. I use the phone to call her and my daughter. To start with I thought it was a bit expensive, but the telephonist service is very good".

 Stuart - in Hemel Hempstead

 Quality of Service

  Responsiveness

 Value for money

 "I keep adding new numbers to my list (of contacts). Sometimes I dial the numbers from the keypad but other times I press the button and the telephonists do it for me. They are very nice to talk to".

 John - lives near Telford

  Quality of Service

 Responsiveness

  Value for money

"It's really like having a friend at the other end of the phone. I'm very pleased with the service".

 Craig - comes from Exmouth

  Quality of Service

 Responsiveness

  Value for money

"Customer service is spot on. Lovely staff".


 Gareth - in Bangor

 Quality of Service

 Responsiveness

 Value for money

"I'm blind and this is absolutely fantastic. A score of 55 out of 5 for value for money!"