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Deliveries and Returns

We will normally send your new phone the same working day if we receive your order before midday, otherwise we'll send it the day after. We use the Royal Mail to send your package and you will be asked to sign for your delivery. We do this so it can be tracked.

If you need to return your phone to us and we've agreed to accept it, simply place the entire original contents in a post office approved bag or envelope and mark the label "Freepost Fuss Free Phones". No address is necessary and the shipment is free of charge to you. If we are refunding you the price you paid for the phone please ensure it is returned in the original box with all the accessories and paperwork in place. The phone should not be damaged in any way. We will then confirm the refund to you.