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Oh NO - Thinking of Leaving?

Oh no, we're sorry you're thinking of leaving us and we're hoping we can put things right before you do. Please give us a call on 0208 002 0000 and tell us what's wrong. We're sure we can do something to help.

But if you have decided to go, please go to Account Cancellation and we'll make the process of leaving as painless as we can. We can offer you 2 options:

Either - To cancel immediately, in which case we will take no further payment from your account and will disable your SIM card in the next 48 hours.
Or - To keep your SIM card active for the next 30 days and then disable your SIM.