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Privacy Policy

1.  Introduction

1.1  We are committed to safeguarding the privacy of our website visitors and people who use our service; in this policy we explain how we will treat your personal information.

1.2 By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

2.  Credit

2.1  This document was created using a template from SEQ Legal (

3.  Collecting personal information

3.1  We may collect, store and use the following kinds of personal information:

(a)  Information about your computer and about your visits to and use of this website;

(b)  Information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters;

(c)  Information that you provide to us when using the services on our website, or that is generated in the course of the use of those services;

(d)  [information relating to any purchases you make of our products or services or any other transactions that you enter into through our website;

(e)  Information that you post to our website for publication on the internet;

(f)  Any other personal information that you choose to send to us.

3.2  Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with this policy.

4.  Using personal information

4.1  Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.

4.2  We may use your personal information to:

(a) Enable your use of the services available on our website;

(b)  Send you goods purchased through our website;

(c)  Supply to you services purchased through our website;

(d)  Send you email notifications that you have specifically requested;

(e)  Send you our email newsletter, if you have requested it. You can tell us at any time if you no longer require the newsletter;

(f)  Send you marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology. You can tell us at any time if you no longer require these communications;

(g) Deal with enquiries and complaints made by or about you relating to our website or the services we provide;

(h)  Keep our website secure and prevent fraud; and

(i)  Verify compliance with the terms and conditions governing the use of our website.

4.3  All our website financial transactions are handled through our payment services provider, Stripe. You can review the provider's privacy policy at We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

5.  Disclosing personal information

5.1  We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.

5.2  We may disclose your personal information:

(a)  to the extent that we are required to do so by law;

(b)  in connection with any ongoing or prospective legal proceedings;

(c)  in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

(d)  to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and

(e)  to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

5.3  Except as provided in this policy, we will not provide your personal information to third parties.

6. Retaining personal information

6.1  This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.

6.2  Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

6.3  Notwithstanding the other provisions of this Section 6, we will retain documents (including electronic documents) containing personal data:

(a)  to the extent that we are required to do so by law;

(b)  if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and

(c)  in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

7.  Security of personal information

7.1  We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

7.2  We will store all the personal information you provide on our secure (password- and firewall-protected) servers.

7.3  All electronic financial transactions entered into through our website will be protected by encryption technology.

7.4  You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

8.  Amendments

8.1  We may update this policy from time to time by publishing a new version on our website.

8.2  You should check this page occasionally to ensure you are happy with any changes to this policy.

8.3  We may notify you of changes to this policy.

9.  Your rights

9.1 You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to the supply of appropriate evidence of your identity.

9.2 We may withhold personal information that you request to the extent permitted by law.

9.3 You may instruct us at any time not to process your personal information for marketing purposes.

9.4 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

10.  Third party websites

10.1 Our website includes hyperlinks to, and details of, third party websites.

10.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.

11.  Updating information

11.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.

12.  Data protection registration

12.1 We are registered as a data controller with the UK Information Commissioner's Office.

12.2 Our data protection registration number is ZA159425.

13.  Our details

15.1 This website is owned and operated by Fuss Free Technology Ltd, operating as Fuss Free Phones.

15.2 We are registered in England and Wales under registration number 8466004, and our registered office is at 23-28 Penn Street, London, N1 5DL.

15.3 Our principal place of business is at 23-28 Penn Street, London, N1 5DL.

15.4 You can contact us:

(a)  by post, using the postal address above;

(b)  using our website contact form;

(c)  by telephone, on the contact number published on our website from time to time; or

(d)  by email, using the email address