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How We Handle Emergencies

Fuss Free Phones is for everyday use and, although we are not an emergency service, we can also help if there is an emergency. When you complete the Trusted Callers List you can designate anyone of your relatives and other contacts to be called in case of an emergency - we recommend you have 3 emergency contacts.

If there is an emergency the telephonists will answer the call in the normal way. Instead of putting the caller through we keep them on the line and call the first emergency contact, then the second and so on until we talk to someone. We then decide what action should be taken. We can put the call through, join calls together or agree a different action.